FAQ

Smarfie is your friendly safety buddy for attention, gut feeling and good preparation.
On this site you find the shop, theme worlds, stories, tips and help pages.

Smarfie by Certthor Platforms Ltd. Company details are on the legal pages of this shop.

No. Smarfie informs and helps you find official contact points.
Smarfie does not provide personal crisis counselling and does not replace police, medical or professional advice.
In immediate danger call the police on 110 or emergency services on 112.
Violence against women helpline: 116 016.

Shop: Shop.
Tips: Tips.
Theme worlds: Theme worlds.
Finding help: Find help.
Contact form: Contact.

The shop currently lists among others Smarfie Dye Blue Tag 50 ml marking gel and Smarfie SOS (personal alarm).
The live range is always on the shop page.

On the respective product page in the shop.
Name, description, price and images come from the shop product data.
We do not add extra claims here.

Attach the supplied carabiner to a bag, belt loop or key ring.
In an emergency pull the housing —
the alarm starts immediately and the LED light adds visibility.
Details are on the Smarfie SOS product page.
Smarfie does not replace professional help.

Open the shop, add items to the cart and continue to checkout.
Place the order there.

After login, in your customer account.
Open My account.
Guest checkout is completed in checkout;
later access needs the account area.

Use account registration in the shop and then sign in via My account.

After login, in the customer area.
Open My account and update the stored address there.

Checkout shows the methods that are currently enabled.
If PayPal is active, you can pay with a PayPal account, direct debit or card;
you are redirected to PayPal and then return to the shop.
If PayPal is not active, the shop takes the order and contacts you by email about payment.

With PayPal, after you finish payment at PayPal.
The cart remains until that payment is completed.
With payment by arrangement, after the shop has contacted you and payment has been settled.

Shipping is calculated at checkout.
From a merchandise value of 200 €, shipping is free.
Pure downloads are not shipped, so no shipping is charged for them.
If a physical item is in the cart, shipping is charged as usual (or waived from 200 €).

This FAQ does not state a delivery time that is not shown in the shop.
Please use the information at checkout and on the product page.

Use Withdraw from contract.
Guests identify the order with order number and order email.
Further terms are on the legal pages (terms and withdrawal).

On the product page and on the shop legal pages.
Example: Smarfie SOS refers to withdrawal and returns as on the Smarfie legal pages.

Use the contact form.
There is no public email address on this site.
Support for products such as Smarfie SOS is also via that form.

On Find help and in the footer section “You are not alone.” Official numbers: police 110, emergency 112, violence against women helpline 116 016.

Call for help immediately: police 110, medical emergency 112.
The helpline 116 016 is free of charge, anonymous and available around the clock.